Our Commitment
711 Responsible Gaming — Play Safe, Live Balanced
711 believes online gaming should be a source of entertainment, not stress. This page provides a comprehensive guide to help you play responsibly, recognise early warning signs, and get support when you need it.
Updated: 2026
711's Commitment to Responsible Gaming
As an online entertainment platform operating in Malaysia, 711 puts user well-being first. We believe healthy gaming starts with self-awareness, personal control, and an environment that supports smart decisions.
711 provides a range of self-help tools and informational resources to ensure your gaming experience stays positive and in control. We encourage all users to understand the risks associated with online gaming and take proactive steps to protect themselves and their loved ones.
Online gaming is for entertainment purposes only. It should never be seen as a regular source of income or a way to resolve financial difficulties. If you find that gaming is starting to affect your daily life, it is time to step back and seek support.
Recognise the Signs of At-Risk Behaviour
Recognising early warning signs is the first step towards better control. Please take note if you or someone you care about is showing any of the following signs:
- Playing longer or spending more money than planned.
- Thinking about gaming even while doing other things.
- Using savings, loans, or money set aside for daily necessities to gamble.
- Lying to family members or friends about your gaming activity and how much money you have spent.
- Gaming to relieve stress, cope with grief, or escape life's problems.
- Feeling anxious, irritable, or uncomfortable when unable to play.
- Have tried to cut back or stop gaming but were unable to do so.
If you recognise two or more of the above signs in yourself, we encourage you to use the self-control tools available on the 711 platform or seek professional help immediately.
How to Set Time and Budget Limits
One of the most effective ways to stay in control is to set clear limits before you start a gaming session. 711 encourages all users to follow these guidelines:
- Time limit: Decide how long you will play before your session begins. Set a reminder or alarm on your device, and stick to that limit without exception.
- Daily and monthly budget limits: Decide in advance the maximum amount in MYR (RM) you are willing to spend within a given period. Never exceed this limit, even when you are winning.
- Deposit limit: Through your 711 account settings, you can set daily or weekly deposit limits. This automatically controls how much money goes into your gaming account.
- Don't chase your losses: The most important rule — never try to win back money you've already lost by playing more. Impulsive decisions during a losing streak almost always lead to bigger losses.
Planning ahead gives you the freedom to enjoy your gaming experience without guilt or financial worry.
Self-Control Tools on the 711 Platform
711 provides several self-control options to help users manage their gaming experience more responsibly:
- Deposit limit: You can set daily, weekly, or monthly deposit limits through your account settings. Once a limit is in place, the system will automatically block any deposit that exceeds that amount.
- Cooling-off period: If you feel you need a temporary break from gaming, you can activate a cooling-off period. During this time, your account will be blocked from any wagering activity for the duration you select.
- Self-exclusion: For users who need a longer break from the platform, 711 offers a self-exclusion option that can be activated for an extended period. This is a serious step that we fully support in the interest of user wellbeing.
To access any of the self-control tools above, log in to your 711 account and go to account settings, or reach out to our support team at [email protected]. We are always ready to help.
Minor Protection
711 has a zero-tolerance policy towards the use of the platform by individuals under the age of 18. Online gaming is for adults only, and we take this responsibility very seriously.
The safeguards we have in place include:
- Strict age verification during the new account registration process.
- Identity verification documents may be requested where necessary to confirm that a user has met the minimum age requirement.
- Immediate closure of any account found to be used by an underage individual.
To parents and guardians: we encourage you to use parental control software on devices shared with children, and to have open conversations about the risks of online gaming. If you suspect a child is accessing the 711 platform, please contact us immediately.
Life Balance & Professional Support Resources
Healthy online gaming is gaming that does not come at the expense of your personal relationships, work responsibilities, health, or financial stability. 711 encourages all users to maintain a healthy balance between online entertainment and everyday life.
A few ways to keep things balanced:
- Keep online gaming just one small part of your leisure activities — don't let it take over your free time.
- Stay actively connected with family and friends outside the online world.
- Look after your physical and mental health — adequate rest, exercise, and good nutrition all support clearer, more rational decision-making.
- Talk openly with someone you trust if you feel that gaming is starting to affect your life.
If you or someone you know needs professional help with a gambling problem, the following resources are available in Malaysia:
- Talian Kasih: 15999 (Ministry of Women, Family and Community Development)
- Befrienders Kuala Lumpur: 03-7627 2929
- A registered counsellor or mental health professional in Malaysia
You can also reach the 711 support team at [email protected] or visit the page FAQ us for further guidance on self-control tools and available support resources.
Still have questions? The 711 team is always here to help you play safer.